Tuesday, June 10

Me and my most favorite person in the whole world. My sis!
Me and my granddaddy. My sister and I are the only ones who still call him that and I always will, even though everyone else insists on calling him Pops. My mom, sis and I went and visited with him for a couple of hours. We were going to take him to lunch but he wasn't feeling well so we brought the lunch over there and watched the Game Show Network with him. By the time we left he was feeling mucho better. He was even ready to pose for some pics, like this one.
My dad and I went and dug some more worms. Now I know that we have already gotten some and I showed you a handful of them, but sadly I must report that those little critters drowned in the bucket we had them in when it rained really hard like 3 weeks ago. So anyways, we went and dug some more, which is always a fun reason to go back to being a kid and playing in the dirt. The place where we dug the worms was covered in tracks from other critters who frequent the river banks. So, I decided to take this cool picture of the mixture of tracks. We saw turkey, otter, beaver, and deer. Very cool.

I love this cooler weather!

So, I did have a little glitch in my day. About a month and a half ago, my lifeline, also known as my cell phone, kept freezing up. I went to the Verizon store in Smyrna (cause that's where I was when it happened) and they quickly swapped my phone with another one just like it because I hadn't even had it for a year. The even transfered my contacts from the old one to the new one. I was psyched cause it actually worked! Fast forward to this morning. My phone kept beeping and I thought it was dead so I plugged it in, but it kept beeping. I realized that it was acting exactly like it had a month and a half ago so I knew I would have to take it to Verizon. Well, after spending time at Granddaddy's I went by there only to be customer serviced by the biggest B**** in the place. She absolutely refused to try to work with me. She KNEW my phone was freezing up and that it was nothing I could control. I told her I just wanted to get a completely different phone but I wanted her to at least transfer the numbers over for free and credit my account for the ringtones I had downloaded. Both of those things together would cost $15. 49. Here I am willing to purchase a brand new phone and she flat out refused to work with me about it. Then told me I would have to pay full price for a new phone which would be $350. Now, I have no bills and nothing I'm totally needing to save $350. I was willing to spend it, but this woman was such a jerk and not willing to try to make the customer happy at all that I told her to just swap my phone for another one just like it that works. I was expecting it to be free like the other one I had JUST GOTTEN A MONTH AND A HALF AGO! She goes to the back, gets the new one and begins to switch them out, then she tells me it's going to be $50 to do it. I was like, "Excuse me?" Something that is not my fault and I"m going to have to pay $50 for it?!?! She basically told me that was my only option other than buying a brand new phone for $350. I asked her why I had to when I had JUST gotten the other one and she obviously could tell what was wrong with it and she said it as a policy to keep people from coming in and trading it every month if it gets a scratch on it or something. I mean SERIOUSLY! She had witnessed why I was there! The stupid thing would not work! I was pissed! I was there for an HOUR and left more pissed off than I had before I walked in the place. I was nice the entire time to the woman and all the people in there, but I was hot when I left! Just ask Keri. She got my ear full not so nice rant about that snothead when I left talking on my new (3rd phone in a year) $50 phone.

I was so pissed I did something I've never done before....I called the main Verizon number to talk to someone I thought might actually do something. The sweet girl answered the phone and again I composed myself and was very nice. I explained to her everything and told her that I was mostly upset that this was my 3rd phone in a year. I've had to go 3 different times to get something fixed or trade the phones out in the past 6 months and mostly I was upset that I didn't feel I had been treated nicely as a loyal customer to Verizon. I told her I felt and thought that they would have tried to work out some kind of compromise to help make me happy. I mean I was willing to fork over $350 on a new phone but that she-devil would not transfer my numbers for free or credit my account for ringtones I had JUST bought. The wonderful girl on the phone explained the policy but said she understood my frustration especially since it had been a month and half since I had had to trade the phones. So, she credited the $50 I had had to pay to get a phone that works (even though it was not my fault) to my bill for this month and said she would put a flag on my account that said if it messes up again within the next 90 days that I will be given a FREE replacement or phone comparable to the piece of crap I have now. She was super nice. She even said she would credit me the ringtones to replace the ones I lost whenI had to swap phones and that she will call me on the 20th (after this months billing cycle closes) to check and see if things are ok and make sure that the credits took place. So, I ended the phone situation very happy and satisfied that SOMEONE understands what customer service is about. I also really felt like an adult that took care of her own problem (even though it wasn't that big a deal, but to me it was HUGE!)